(poss2: note that government agencies are targets of heavy sales attention from vendors of proprietary services. Myths you'll need to dispel: insecure; no support; OSS is cheaper; if it's open that means anyone can change our code; if it's open that means we'll have to spend a lot of resources interacting with outside developers; if it's open then we'll have to release all our other stuff as open source too; developers will devote attention to this just because we released it; other cities will pick this up and use it right away. Note that many of these could/should be referenced from other places, like chapter 5.)